Void Transactions

Sometimes it is necessary to void a customer's payment on an order. A void stops payment on a transaction before funds are withdraw from the customer's account.

To perform a void, perform the following steps:

1. Locate the order that you wish to void.

   

2. Click on the order link.

   

3. Within the order actions drop down, the option to void the transaction is available. The option to void a transaction is only avaiable for transactions that have a status of submitted for settlement.

   

4. Select Void Transaction and save the order. The order's transaction will now be voided and the order's status set to cancelled.