Sometimes it is necessary to void a customer's payment on an order. A void stops payment on a transaction before funds are withdraw from the customer's account.
To perform a void, perform the following steps:
- Locate the order that you wish to void.
- Click on the order link.
- Within the order actions drop down, the option to void the transaction is available. The option to void a transaction is only avaiable for transactions that have a status of submitted for settlement.
- Select Void Transaction and save the order. The order's transaction will now be voided and the order's status set to cancelled.